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Refund and cancellation policy

Refund Policy

Last updated: May 19th, 2026

This Refund Policy explains how returns and refunds work for purchases from the FastGripper shop. It supplements our Terms of Sale, which control in the event of any conflict.

Preorders — full refund before shipment

If you placed a preorder for a Product that has not yet shipped, you may cancel for a full refund at any time before the Product ships.

To cancel a preorder, email info@transcendmechanics.com with your order number.

We issue preorder refunds to your original payment method through Stripe within 5 to 10 business days.

Returns of unopened Products

We accept returns of unopened, undamaged Products in their original packaging within 30 days of delivery, less the original shipping cost.

How to request a return

  1. Email info@transcendmechanics.com within 30 days of delivery with your order number and the Product(s) you wish to return.
  2. We will issue a Return Material Authorization (RMA) number and return instructions.
  3. Ship the Product back at your expense, in its original packaging, with the RMA number on the outside of the package.
  4. We inspect the returned Product on receipt. If it meets the return conditions (unopened, undamaged, original packaging), we refund the Product price (less original shipping) within 5 to 10 business days.

Do not return any Product without an RMA — unauthorized returns will be refused at our receiving address.

What is NOT eligible for return

  • Products that have been opened, installed, mounted, or used.
  • Products with missing parts, manuals, accessories, or original packaging.
  • Products showing any signs of damage, modification, or wear.
  • Custom-configured Products, special orders, and Products marked non-returnable on the Product page.
  • Replacement parts, accessories, and consumables that have been opened.

If a Product has been opened or used and you believe it has a manufacturing defect, please submit a warranty claim under the Limited Warranty instead — that is a different process with a different outcome.

Warranty claims are a different process

A return is for unused Products you've changed your mind about. A warranty claim is for used Products you believe have a manufacturing defect.

Warranty claims follow the process described in our Limited Warranty:

  1. You submit photos or video of the failure mode.
  2. We may issue an RMA and request the Product back for inspection.
  3. We determine whether the issue is a covered manufacturing defect or use-related damage.
  4. For covered defects: we repair, replace, or refund the Product at our option.
  5. For damage from use, modification, or operation outside rated specifications: not covered.

There is no return-window calendar for warranty claims; they are governed by the Warranty Period (one year from delivery) and by inspection findings.

Damaged, missing, or wrong items at delivery

If a Product arrived damaged in transit, has missing items, or is different from what you ordered, please notify us within 10 days of delivery under Section 6 of our Terms of Sale.

Contact info@transcendmechanics.com with:

  • Your order number
  • A description of the issue
  • Photographs of the damage or shipment as received

We will resolve the issue by replacing the affected Product, refunding it, or arranging a carrier claim, at our option. Failure to notify us within 10 days does not waive your warranty rights, but it does limit our ability to address shipment-level issues.

Refund timing and method

Approved refunds are issued to the original payment method through Stripe. Most refunds appear in your account within 5 to 10 business days, depending on your card issuer.

We do not issue refunds by check, bank transfer, store credit, or any method other than the original payment method.

Chargebacks

Please contact us before initiating a chargeback with your card issuer. We will always work with you in good faith first.

Chargebacks initiated without prior contact make it harder for us to resolve the underlying issue and may result in your account being declined for future orders, as described in Section 16 of our Terms of Sale.

Questions

Email info@transcendmechanics.com.