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Terms & Conditions of Sale

Terms and Conditions of Sale

Last updated: July 3, 2026

YOUR RIGHTS AND OBLIGATIONS

(a) THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

(b) THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

(c) BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

(d) YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH TRANSCEND MECHANICS, INC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

These Terms and Conditions of Sale (these "Terms") govern your purchase of FastGripper Products from our online shop. We've written them in plain English wherever we can, but they are a legal agreement between you and us. Please read them before placing an order.

When we say "Company", "we", "our", or "us", we mean Transcend Mechanics, Inc. (doing business as FastGripper), a Delaware corporation.

When we say "Shop", "Site", or "Services", we mean our online store at www.fastgripper.com and any related ordering, support, or communications tools we provide.

When we say "FastGripper Products" or "Products", we mean the grippers, accessories, parts, and other physical goods listed for sale in the Shop.

When we say "you" or "your", we mean the individual or entity placing an order.

Our separate SaaS application at app.fastgripper.com is covered by its own Terms of Service. These Terms of Sale apply only to physical Products purchased from the Shop.

Contents

1. Acceptance of these Terms

By placing an order through the Shop, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you will not be able to order Products or Services from the Shop. You should also carefully review our Privacy Policy before placing an order for products or services through this Site.

If you are placing an order on behalf of a company, university, lab, or other organization, you represent that you have the authority to bind that organization to these Terms. In that case, "you" and "your" refer to both you individually and the organization.

These Terms apply to each order separately. They do not create any ongoing relationship between us beyond fulfilling your specific order.

These Terms are subject to change by us without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

2. Products and specifications

Each Product page in the Shop includes a specification sheet describing the Product's dimensions, performance characteristics, materials, compatible accessories, and intended use. Photographs, renderings, samples and marketing copy are provided for assessment only, are provided for illustrative purposes only, and may differ in minor respects from the Product you receive. The dimensions, performance characteristics, materials, compatible accessories and intended uses set forth in the specification sheet are the exclusive statements by the Company regarding any Product's stated capabilities, and the Company disclaims, and has no liability for, any specifications or requirements beyond what is set forth in the applicable specification sheet.

We may make minor improvements to a Product (e.g., revising firmware, tightening tolerances, updating a fastener type) without notice, provided the improvements do not reduce the Product's published specifications in the applicable specification sheet. Material design changes are introduced as new product revisions and identified accordingly in the Shop.

Where the specification sheet states a rated capacity, cycle expectation, or operating range, those values represent typical performance under the conditions tested. They are not guarantees of performance in your specific application.

3. Orders and order acceptance

When you place an order, you agree that you are making an offer to purchase the listed Products at the listed prices, subject to these Terms. All orders must be accepted by us or we will not be obligated to sell the Products to you. Your offer is accepted, and a binding contract of sale is formed, if and only when we successfully charge your payment method and send you an order confirmation by email — not when you complete checkout.

We may decline an order, in whole or in part, for any or no reason, including:

  • The Product is out of stock or has been discontinued.
  • We identify a pricing or description error.
  • The order appears to be fraudulent or to violate these Terms.
  • We are unable to ship to your address.
  • The order exceeds quantity limits we have set for the Product.

If we decline an order, we will notify you and refund any payment we have already collected.

Preorders

Some Products are sold as preorders before they are in stock. When you place a preorder:

  • We charge your payment method at the time you place the order.
  • The Product page lists an estimated ship date. This date is an estimate and may change. We will notify you by email if the estimate changes materially.
  • You may cancel the preorder for a full refund at any time before we ship the Product. To cancel, email us at info@transcendmechanics.com with your order number.
  • Once we ship the Product, the standard return terms in Section 9 apply.

4. Prices, taxes, and payment

All prices are listed in US dollars and exclude applicable taxes and shipping unless otherwise stated. Taxes and shipping are calculated and displayed at checkout based on your shipping address.

Terms of payment are within our sole discretion, and payment must be received by us before our acceptance of an order. We accept payment by credit card, debit card, and other methods supported by Stripe, our payment processor. By providing payment information, you authorize us (and Stripe) to charge your payment method for the order total, including taxes and shipping. You represent and warrant that (i) the credit card information you supply to us or to Stripe, as applicable, is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

We reserve the right to correct pricing errors on the Shop. If we discover a pricing error after you place an order but before we ship the Product, we will contact you and you may choose to confirm the order at the correct price or cancel for a full refund.

All prices posted in the Shop may change at any time without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set forth in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email.

5. Shipping, delivery, and risk of loss

We will arrange shipment of the Products to addresses in the United States. International shipping may be available on request — contact us before ordering. The shipping options and estimated transit times available for your address are shown at checkout. You will pay all shipping and handling charges specified during the ordering process.

Title and risk of loss pass to you when we deliver the Product to the carrier. Once the Product is in the carrier's possession, the carrier is responsible for delivery, and any loss or damage in transit is handled through a carrier claim. We will assist you in filing such a claim where reasonable.

Estimated ship dates and delivery dates are estimates only, not guarantees. We are not liable for delays in shipment.

If a Product is returned to us as undeliverable (e.g., wrong address, refused delivery, unclaimed), we will contact you to arrange reshipment at your expense or cancel the order and refund the Product price minus original shipping costs.

6. Inspection and acceptance

Please inspect each shipment promptly on arrival. Notify us within 10 days of delivery if:

  • A Product is missing from the shipment.
  • A Product arrived damaged in transit.
  • You received a Product different from what you ordered.

Contact info@transcendmechanics.com with your order number, a description of the issue, and photographs where applicable. Except for products designated in the Shop as non-returnable, and provided Products are returned in their original condition and such return is made within 10 days of delivery, we will resolve the issue by replacing the affected Product, refunding the purchase price (less the original shipping and handling costs), or arranging a carrier claim, at our option.

To return products, you must obtain a Return Merchandise Authorization ("RMA") number from our Returns Department by contacting info@transcendmechanics.com. No returns of any type will be accepted without an RMA number.

Failure to notify us within 10 days does not waive your warranty rights under Section 8, but it does limit our ability to address shipment-level issues.

7. Intended Use

FastGripper Products are designed, manufactured, and sold solely for use in research, prototyping, robotics development, evaluation, and educational settings. You should carefully review our Product Safety Notice, which is incorporated by reference into these Terms, before ordering or using any Product.

They are intended only for use by researchers, engineers, students, and developers in environments where occasional failure is expected and tolerated, and where the cost of failure is bounded by the value of the Product itself.

FastGripper Products are not designed, tested, certified, or warranted for:

  • Industrial production lines or manufacturing operations
  • Safety-critical applications, including medical devices, surgical tools, prosthetics, or any application affecting patient or operator safety
  • Aerospace, aviation, or space applications
  • Autonomous vehicles, mobile robotics deployed in public spaces, or any application where a person other than a trained operator may be in the robot's workspace
  • Defense, weapons, or any military application
  • Nuclear facilities or radiation environments
  • Mass transit or public infrastructure
  • Any application in which failure could reasonably result in personal injury, death, property damage beyond the Product itself, or significant economic loss.

If you use a FastGripper Product in any application other than for use in research, prototyping, robotics development, evaluation or educational settings, including any of the applications listed in the bullets immediately above, you do so entirely at your own risk and you forfeit all warranty rights and remedies under these Terms. See Section 11 (Disclaimer for critical applications) for the full scope of this exclusion.

8. Limited Warranty

We warrant that each new Product will be free from defects in materials and workmanship for one (1) year from the date of delivery to the original purchaser, subject to the conditions, exclusions, and claim procedures set out in our Limited Warranty.

If we confirm a covered defect, our sole obligation and your sole remedy is — at our option — to repair, replace, or refund the Product.

To the maximum extent permitted by law, this Limited Warranty is the only warranty we offer. We disclaim all other warranties, whether express, implied, or statutory, including but not limited to any implied warranty of merchantability, fitness for a particular purpose, non-infringement, course of dealing, or usage of trade, to the maximum extent permitted by law.

To submit a warranty claim, follow the instructions in the Limited Warranty. No returns of any type will be accepted without an RMA number.

9. Returns and refunds

Except for any products designated in the Shop as non-returnable, we accept returns of unopened, undamaged Products in their original packaging within 30 days of delivery, less the original shipping cost. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

How to return an item

  1. Email info@transcendmechanics.com within 30 days of delivery with your order number and the Product(s) you wish to return.
  2. We will issue an RMA number and return instructions.
  3. Ship the Product back at your expense, in its original packaging, with the RMA number on the outside of the package.
  4. We will inspect the returned Product on receipt. If it meets the return conditions (unopened, undamaged, original packaging), we will refund the Product price (less original shipping) to your original payment method within 5 to 10 business days.

What is not eligible for return

  • Products that have been opened, used, or installed on a robot.
  • Products with missing parts, manuals, accessories, or original packaging.
  • Products showing signs of damage, modification, or wear.
  • Custom-configured Products, special orders, and Products marked as non-returnable on the Product page.
  • Replacement parts (when offered), accessories, and consumables that have been opened.

If a Product has been opened or used and you believe it has a manufacturing defect, please submit a warranty claim under Section 8 instead.

Pre-shipment preorder cancellations

If you placed a preorder and the Product has not yet shipped, you may cancel for a full refund at any time. See Section 3 (Orders and order acceptance).

Chargebacks

If you have a problem with an order, please contact us before initiating a chargeback with your card issuer. We will always work with you in good faith first. Chargebacks initiated without prior contact make it harder for us to resolve the underlying issue and may result in your account being declined for future orders.

A more detailed Refund Policy is available at Refund Policy.

10. Modifications and accessories

You may modify a Product for your research, prototyping, or development purposes — for example, mounting custom fingers, attaching sensors, swapping fasteners, integrating with custom controllers, or using third-party accessories. We expect and encourage this. However:

  • Modifications and use of third-party accessories are at your own risk.
  • Defects, damage, or failure arising from a modification or third-party accessory are not covered by the Limited Warranty in Section 8.
  • If you modify a Product and we cannot reasonably determine whether a reported failure originated in the modification or in the underlying Product, the warranty claim may be denied.

We do not assert that modifications themselves void the entire warranty, but any modification will void the warranty with respect to any defects attributable to a modification. The original Product, in its original configuration, remains under warranty for unmodified defects throughout the Warranty Period.

11. Disclaimer for critical applications

You expressly acknowledge and agree that FastGripper Products are not designed, tested, manufactured, or intended for use in:

  • Life-support, life-sustaining, or surgical equipment
  • Implantable medical devices
  • Aviation or aerospace control systems
  • Nuclear reactor control, safety, or monitoring systems
  • Mass transit control or safety systems
  • Weapons systems or any military application requiring failure-resistance
  • Autonomous vehicles operating on public roads or in public spaces
  • Any system in which a single point of failure could reasonably result in death, serious personal injury, severe environmental damage, or property damage beyond the value of the Product itself

(Collectively, "Critical Applications.")

If you use a FastGripper Product in a Critical Application:

  • You do so entirely at your own risk and on your sole responsibility.
  • All warranties, express and implied, are void with respect to that use.
  • You release us from all claims, demands, damages, and liabilities arising from that use.
  • You indemnify us against all third-party claims arising from that use, as described in Section 13.

If you have questions about whether a particular use case is a Critical Application, contact us before placing the order.

12. Limitation of Liability

To the maximum extent permitted by law:

The remedies described above in Section 8 and in our Limited Warranty are the sole and exclusive remedies, and our entire obligation and liability, for any breach of our Limited Warranty.

Cap on total liability. Our total cumulative liability to you, arising out of or relating to any Product or these Terms, whether in contract, tort (including negligence), strict liability, statute, or any other theory, will under no circumstances exceed the amount you actually paid us for the specific Product giving rise to the claim.

Exclusion of certain damages. In no event will we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, including but not limited to:

  • Lost profits, lost revenue, or lost business
  • Lost data, lost designs, lost research results, or lost work
  • Downtime, lost productivity, or cost of substitute equipment
  • Damage to other equipment, robots, or property beyond the Product itself
  • Damage to a person, business, reputation, or relationship arising from Product failure

even if we have been advised of the possibility of such damages and even if any remedy in these Terms fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

You acknowledge that the prices for our Products reflect this allocation of risk, and that this Section 12 is a fundamental basis of our agreement.

13. Indemnification

You agree to defend, indemnify, and hold harmless Transcend Mechanics, Inc., its officers, directors, employees, agents, contractors, and suppliers from and against any and all claims, demands, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use, modification, or installation of any Product
  • Your breach of these Terms
  • Your use of a Product in any application excluded under Section 7 (Intended Use) or Section 11 (Disclaimer for critical applications)
  • Any claim that your use of a Product caused personal injury, death, or property damage to a third party
  • Your violation of any law or third-party right in connection with your purchase or use of a Product

This indemnification obligation survives termination of these Terms and the completion of any order.

14. Intellectual property

When you purchase a Product, you receive ownership of the physical Product. You do not receive any license to or ownership interest in:

  • The designs, schematics, CAD files, or other technical drawings underlying the Product
  • Any firmware, embedded software, or controller code shipped with the Product, except a non-exclusive, non-transferable license to use it solely as embedded in the Product you purchased
  • The "FastGripper" and "Transcend Mechanics" names, logos, and other trademarks

You may not reverse-engineer, decompile, disassemble, or attempt to derive the source code of any firmware shipped with a Product, except to the extent this restriction is prohibited by applicable law.

If we publish any portion of a Product's design, bill of materials (BOM), or documentation under an open-source hardware or software license, the terms of that license govern your use of those materials.

Transcend Mechanics, Inc. and its licensor(s) are and will remain the sole and exclusive owners of all intellectual property rights in and to each product and service made available on this Site and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and trademarks and other intellectual property rights. You do not and will not have or acquire any ownership of these intellectual property rights in or to the Products or services made available through this Site, or of any intellectual property rights relating to those Products.

15. Force majeure

We are not liable for failure to perform, or delay in performing, any obligation under these Terms to the extent the failure or delay is caused by circumstances outside our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government action, public health emergencies, pandemic, labor disputes, supply chain disruption, manufacturing failures by our suppliers, carrier delays, internet or utility outages, and cyberattacks.

If a force majeure event continues for more than 60 days and prevents us from shipping a Product you have ordered, either of us may cancel the affected order and we will refund any payment collected for the unshipped Product.

16. Termination

We may decline to accept future orders from you, or terminate any pending order, for any or no reason, including if:

  • You materially breach these Terms
  • You initiate a chargeback without first contacting us under Section 9
  • We have reasonable grounds to believe an order is fraudulent or violates law
  • You repeatedly violate quantity limits or other order policies

Termination does not affect rights or obligations that accrued before termination, including payment obligations for Products already delivered and the warranty, indemnification, limitation-of-liability, and dispute-resolution provisions of these Terms.

17. Governing law and dispute resolution

Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first

If you have a dispute with us, please contact us at info@transcendmechanics.com first. We will work with you in good faith to resolve the issue informally. You agree not to bring any formal legal action against us until at least 30 days after sending us written notice of the dispute.

Binding arbitration

YOU AND TRANSCEND MECHANICS, INC. ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 17. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

No class actions

To the extent permitted by law, you and we each waive any right to bring or participate in a class action, collective action, or representative proceeding against the other.

18. General provisions

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and any Product-specific terms shown at checkout, constitute the entire agreement between us regarding your purchase of Products. They supersede any prior or contemporaneous communications, proposals, or representations.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or any order without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or other corporate transaction.

Notices. We will send legal notices to the email address on your most recent order. You will send legal notices to us at info@transcendmechanics.com, or by mail to: Transcend Mechanics, Inc., 247 3rd Ave, Milford, CT 06460.

Electronic communications. By placing an order, you consent to receive communications from us electronically (by email or through the Shop), and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Headings. Section headings are for convenience only and do not affect interpretation.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us.

19. Changes to these Terms

We may update these Terms from time to time without prior written notice at any time, in our sole discretion. We will post the revised Terms on the Shop and update the "Last updated" date. The Terms in effect at the time you place an order govern that order. Continued use of the Shop after an update constitutes acceptance of the updated Terms for future orders.

20. Contact

Questions about these Terms of Sale? Contact us at:

Transcend Mechanics, Inc. 247 3rd Ave Milford, CT 06460 Email: info@transcendmechanics.com